Revolution stands apart from its competition by offering the highest quality, most comprehensive support and service. With an average 99.5% uptime, you will rarely need technical support, but if you do, we have a range of service options to take care of you.
Another support feature unique to Revolution are our embedded user guides. Animations and audio walk users through all common operational daily tasks, saving time and reducing errors. In addition, management tutorials and video help are provided to assist in loading, deposit pickup, and balancing activities.
Also our Revolution systems includes embedded videos that guide your staff through periodic cleaning and maintenance. These easy-to-follow self-guided tutorials help extend equipment life and keep service calls and downtime to a minimum.
Revolution mans its own state-of-the art Call Center, available 24/7 – 365 days a year. Our highly trained technicians are Revolution staff employees; we never outsource our Call Center support. All machines are monitored by our call center. Our technicians diagnose issues on your device remotely and provide solutions to most problems a majority of the time without an on-site call. If a service dispatch is required a technician can typically be onsite with repair parts within 4 hours to resolve the issue.
If support is needed at your location, we’ve got you covered with on-site service. We provide several Service Level Agreements (SLAs), with response times as quick as 4 hours. Unique to our industry, we also stage common stock parts local to the Revolution units so that if replacement parts are needed, they’re nearby. Our on-site technicians all receive custom Revolution service training and are supported via Revolution’s Call Center.